Privacy Policy

This Privacy Policy explains how we collect, use, disclose, store, retain and protect personal information when you visit or interact with our website, mobile applications, digital platforms, advertisements, enquiry forms or other online services operated by or on behalf of Rohit Group (collectively, the "Website").

For the purposes of this Privacy Policy, Rohit Group may include Narena Infra Private Limited and its applicable group companies, affiliates, associates, joint ventures and entities involved in the development, marketing, sale or management of our real-estate projects, as applicable.

By accessing or using our Website or voluntarily providing your personal information, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein, subject to applicable law.

1. INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us, including: - Name - Mobile/telephone number - Email address - Residential or correspondence address - Details of your property enquiry or preferences - Project or unit preferences - Information provided through enquiry, contact, callback or site-visit forms - Information provided when requesting brochures, price details or project information - Information provided when scheduling or attending a site visit - Information submitted in connection with a booking, purchase or other transaction - Information provided for customer service or support - Any other information that you voluntarily choose to provide to us. Where required for a transaction or applicable legal/regulatory requirement, we may also collect additional information such as identification, financial, tax, KYC or documentation details. Such information will be processed only for specified and lawful purposes.

2. INFORMATION WE COLLECT AUTOMATICALLY
When you visit our Website, certain technical and usage information may be collected automatically, including: - IP address - Browser type and version - Device type and operating system - Date and time of access - Pages visited and duration of visit - Website navigation and interaction information - Referring and exit pages - Approximate location derived from technical information - Cookies and similar technologies - Information regarding how you interact with our Website, advertisements and digital communications. This information may be used to maintain, secure, analyse and improve our Website and services.

3. INFORMATION RECEIVED FROM THIRD PARTIES
We may receive information about you from third parties where permitted by applicable law, including: - Marketing and advertising partners - Real-estate agents and channel partners - Lead-generation platforms - Website and analytics service providers - Technology and CRM service providers - Payment service providers - Professional advisers - Contractors and service providers - Publicly available sources - Other persons or organisations with whom you have authorised us to share information. Where appropriate, such information may be combined with information collected directly from you.

4. HOW WE USE YOUR PERSONAL DATA
We may collect and process your personal data for the following purposes:

1. To respond to your enquiries and requests for information.
2. To provide details regarding our projects, properties, facilities, specifications, availability and offerings.
3. To arrange and manage site visits, meetings and appointments.
4. To process bookings, applications, purchases and related transactions.
5. To communicate with you regarding your enquiry, booking, purchase, customer service or relationship with us.
6. To provide customer support and resolve complaints or requests.
7. To send brochures, project information, updates and other information requested by you.
8. To improve our Website, services, projects, customer experience and communications.
9. To conduct analytics, research, surveys and statistical analysis.
10. To personalise content and communications where permitted by law.
11. To conduct marketing and promotional activities, subject to applicable consent and communication preferences.
12. To detect, prevent and investigate fraud, misuse, security incidents and other unlawful activities.
13. To comply with applicable laws, regulations, court orders and governmental requirements.
14. To protect our legal rights, property, employees, customers and other stakeholders.
15. For any other lawful purpose communicated to you at the time of collection or otherwise permitted under applicable law.

5. MARKETING COMMUNICATIONS
Subject to applicable law and your communication preferences, we may contact you through telephone calls, SMS, WhatsApp, email or other communication channels regarding: - Our existing or upcoming projects; - Property offerings and availability; - Offers, events and promotional activities; - Project updates; - Services or information that may be relevant to your enquiry. You may request to stop receiving promotional communications at any time by using the available unsubscribe/opt-out mechanism or by contacting us through the details provided below. Please note that even if you opt out of marketing communications, we may continue to send essential service-related or transactional communications where permitted or required by law.

6. DISCLOSURE AND SHARING OF PERSONAL DATA
We may share personal data, where necessary and lawful, with selected persons or organisations for the purposes described in this Privacy Policy. These may include: - Our group companies, affiliates and associated entities; - Employees and authorised representatives; - Real-estate agents, channel partners and sales partners; - Contractors, consultants and professional advisers; - Website, hosting, cloud, CRM and technology service providers; - Marketing, advertising and analytics service providers; - Payment processors and financial institutions; - Customer-support and communication service providers; - Legal, accounting, auditing and other professional advisers; - Government authorities, regulators, courts or law-enforcement agencies where required; - Any successor, purchaser or entity involved in a corporate restructuring, merger, acquisition or transfer of business or assets. Third-party service providers receiving personal data from us are expected to process such data only for authorised purposes and in accordance with applicable contractual and legal requirements.

7. INFORMATION WE DO NOT INTENTIONALLY SHARE
We do not intend to sell your personal data. We also do not knowingly disclose sensitive financial or identity-related information to third parties for their independent marketing purposes. Where information such as PAN, bank/payment details, KYC documents or other transaction-related information is collected, it will be handled only where necessary for the relevant transaction, legal/regulatory compliance, verification, payment processing, or other lawful purposes.

8. COOKIES AND SIMILAR TECHNOLOGIES
Our Website may use cookies, pixels, tags and similar technologies to: - Enable Website functionality; - Remember preferences; - Understand Website usage; - Improve Website performance; - Analyse traffic and user behaviour; - Measure advertising effectiveness; and - Provide relevant communications or advertising, where permitted by law. Third-party service providers may also place cookies or similar technologies on our Website in accordance with their own policies. You may be able to control or disable cookies through your browser settings. Certain Website features may not function properly if cookies are disabled.

9. THIRD-PARTY WEBSITES AND SERVICES
Our Website may contain links to third-party websites, applications, social-media platforms or other services. These third parties operate independently and may have their own privacy policies and terms. Rohit Group does not control and is not responsible for their privacy practices, security or content. We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

10. DATA SECURITY
We take reasonable technical, organisational and administrative measures designed to protect personal data against unauthorised access, misuse, alteration, disclosure, loss or destruction. However, no method of transmission or storage over the Internet can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security of information transmitted to or through our Website.

11. DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements and complying with applicable legal, regulatory, tax, accounting or reporting obligations. When personal data is no longer required, we may delete, anonymise or otherwise securely dispose of it in accordance with applicable law and our internal policies.

12. YOUR RIGHTS AND CHOICES
Subject to applicable law and the effective date of relevant provisions, you may have rights relating to your personal data, including rights concerning: - Access to information about processing of your personal data; - Correction or updating of inaccurate or incomplete personal data; - Erasure of personal data where legally applicable; - Withdrawal of consent where processing is based on consent; - Grievance redressal; and - Other rights available under applicable data-protection laws. Requests may be submitted using the contact details provided in this Privacy Policy. We may need to verify your identity before processing certain requests.

13. CHILDREN'S PRIVACY
Our Website and services are not intentionally directed at children. We do not knowingly collect personal data from children except where permitted by applicable law and with the required consent or authorisation. If you believe that a child has provided personal data to us in circumstances where such collection was not authorised, please contact us so that we can take appropriate action.

14. INTERNATIONAL DATA TRANSFERS
Where required for our business operations, technology infrastructure or service providers, personal data may be processed or stored outside the location from which it was collected, subject to applicable law and appropriate safeguards.

15. DATA BREACHES
In the event of a personal data breach, we will take appropriate steps to assess, contain, investigate and address the incident and make notifications to affected persons and/or relevant authorities where required under applicable law.

16. GRIEVANCE REDRESSAL
If you have any question, concern, complaint or request regarding this Privacy Policy or the processing of your personal data, you may contact our designated privacy/grievance contact:
Rohit Group / Narena Infra Private Limited
Email: info@rohit-group.org
Phone: +91-7084792890
We will endeavour to address legitimate privacy-related requests and grievances within the time prescribed under applicable law.

17. CHANGES TO THIS PRIVACY POLICY
We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, technology, applicable laws or regulatory requirements. The updated Privacy Policy will be published on our Website with the revised "Last Updated" date. You are encouraged to review this Privacy Policy periodically.

18. GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable statutory and regulatory requirements. ---